*Free contactless pickup available for Portland locals *10% of profits through 9/30/21 will be donated to The Black Resilience Fund

Shipping & Returns

Learn More About our Shipping & Return Policies:

SHIPPING  
All items will be shipped via USPS with tracking. All orders over $100 will be insured. Your purchase will be shipped within two days and domestic shipping typically takes 2-3 days to arrive. Please reach out if you need expedited shipping and I'll see what I can do! Jewelry will be sent in jewelry boxes. Any fragile items will be wrapped extra carefully and often with secondhand packing materials in an effort to be as environmentally friendly as possible. Is your item a gift? I'm happy to wrap it even prettier than normal and will happily include a handwritten note with it at no extra charge- just leave me a note at checkout to let me know you'd like this option and what you'd like your note to say.

Ps. Shipping is calculated based on weight and while it's usually pretty close sometimes things can be miscalculated if you're buying multiple items. Please know that if you are overcharged more than $3 for shipping I will automatically refund you the difference. 


REFUNDS & RETURNS  
I hope you'll love your new items! If for some reason you don't please email: shopserpentine@gmail.com within two weeks of receiving your order to let me know you'd like to make a return. The buyer is responsible for return shipping costs and the item(s) should be shipped back in the original packaging. Refunds will be issued once the item(s) have been returned and in their original condition.